Affiliate Administrator
The Affiliate Administrator will be the point of contact between Americor’s Affiliate Partners and all Americor departments in a fast-paced, performance-based environment. The Affiliate Administrator maintains and gathers client information and documentation, manages deadlines, and provides outstanding customer service to the Affiliate Partners and other internal departments.
Compensation: $20.00 per hour
Work Location: 18200 Von Karman Ave. Irvine, CA 92612
Work Hours: Full-Time, 40 hours per week.
About Us:
Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth. Recognized as a ‘Top Place to Work’ and ‘Best Company’ in customer service.
Your Responsibilities:
- Act as the liaison between the Affiliate Partners and Americor teams.
- Ensure the quality of settlement letter uploads for accuracy.
- Maintain open lines of communication with the Affiliate Partners to keep them apprised of the status of the accounts that they are working on.
- Communicate with Affiliates via email, phone calls, and chat.
- Create tasks, maintain accurate notes in the CRM, and follow up on daily tasks as necessary.
- Meet deadlines on tasks and all position-related projects.
- Maintain professional relationships with internal departments and Affiliate Partners.
- Other duties as assigned.
Skills and Qualifications:
- Phenomenal verbal and written communication skills required.
- Proficiency with Google Suite and Microsoft Office.
- Detailed knowledge of creditor guidelines and a strong understanding of the debt resolution process.
- Outstanding relationship-building and customer service skills with the ability to de-escalate difficult situations calmly and effectively.
- Great attention to detail, with the ability to properly apply policies and procedures to various situations.
- Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently.
Education and Experience:
- 1 year of experience in Debt resolution is required.
- High School diploma or equivalent required.
- Bachelor’s degree is a plus.
- Training experience is a plus.
What We Offer:
- Positive and collaborative work environment.
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.