Debt Negotiations Coach (Internal Employees Only)
The Debt Negotiations Coach serves as a key resource within the Debt Settlement Loan subsect of the Negotiations department, providing specialized knowledge and operational support to both internal team members and cross-functional partners. This role is responsible for ensuring accuracy in DSL negotiations, providing coaching discussions in alignment with supervisors, maintaining procedural documentation, and promoting alignment across departments. The coach will serve as the central point of contact for all DSL-related matters and play an active role in driving process improvements and operational consistency.
Compensation: $26.00-28.00 an hour, dependent on experience.
Location: Remote- Must reside within the United States.
Key Responsibilities
DS Loan Coach
- Identify trends contributing to aging or improperly worked files.
- Conduct side-by-side training with negotiators to improve performance and understanding.
- Deep dive into Aged Pending Trailing accounts to ensure timely and appropriate resolution.
Interaction & Support
- Assist with approval logs and daily metric tracking to ensure accuracy and consistency.
- Identify and provide support to DS Coordinators for escalated cases that require direct coordination with creditors or clients.
Information Sharing & Communication
- Regularly communicate updates related to DSL procedures, creditor changes, and departmental developments to both team members and leadership.
- Create and maintain a “Best Practices” reference sheet to guide floor-level negotiators.
- Partner closely with Supervisors on priority projects and department initiatives as needed.
Inventory Oversight & Audit
- Conduct routine audits of DSL inventory to ensure accuracy, compliance, and timely account processing.
- Identify and report trends, discrepancies, or inefficiencies to department leadership.
- Post and maintain daily metrics reports to support transparency and performance monitoring.
Cross-Functional Collaboration
- Act as a liaison between the DSL team and other departments, including Creditor Relations, Payments, and Operations.
- Collaborate with management to align on shared goals, streamline communication, and improve processes.
Qualifications
- In-depth knowledge of the debt settlement industry and DSL-specific workflows.
- Strong communication skills with a proven ability to collaborate across departments and teams.
- Highly detail-oriented with the capability to manage complex processes and interpret data effectively.
- Experience with auditing and documentation practices is a plus.
- Ability to work independently and make sound decisions in a fast-paced environment.
Education:
- High school diploma or equivalent required.
Company Benefits:
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.