Settlement Coordinator

Build your career with Americor in Santo Domingo!

Americor is growing our team at our Santo Domingo, Dominican Republic office, and we’re looking for motivated, customer-focused professionals with strong spoken and written English proficiency to join us as Settlement Coordinators.

Behind every settlement is a person working toward a fresh financial start. As a Settlement Coordinator, you’ll help move that process forward by working directly with U.S.-based creditors to coordinate settlements and ensure important details are handled accurately and efficiently.

You’ll primarily work with our high-volume, transactional creditors, where your English communication skills, customer service mindset, attention to detail, and problem-solving abilities will be key to your success.

This is a great entry-level opportunity to build a career in negotiations. If you communicate confidently in English, enjoy working with people, and are interested in developing your negotiation skills, we’d love to have you grow with our team in Santo Domingo!

 

Job Responsibilities

• Work directly with U.S.-based creditors to coordinate and process reduced settlement agreements on behalf of our clients.

• Calculate settlement amounts within established department guidelines to support appropriate and successful outcomes.

• Manage an active queue of accounts, staying organized and consistent while working toward monthly production goals.

• Review client accounts, available funds, and relevant account details to determine appropriate next steps in the settlement process.

• Gather, review, and submit required documentation to support settlement approvals and payments.

• Communicate clearly and professionally in English, both verbally and in writing, with creditors, internal teams, and other stakeholders.

• Maintain accurate and thorough documentation of settlement activity and account updates.

• Collaborate with teammates to share information, resolve challenges, and support successful outcomes for our clients.

• Follow established policies, procedures, and compliance requirements throughout the settlement process.

• Perform other related duties and responsibilities as assigned.

Requirements

• Strong proficiency in spoken and written English is required, with the ability to communicate clearly, confidently, and professionally with U.S.-based creditors and internal teams.

• Strong verbal and written communication skills, including active listening and the ability to clearly understand and convey detailed information.

• A high degree of initiative with a positive, can-do attitude and willingness to learn.

• A genuine passion for helping people and a strong commitment to delivering a positive client experience.

• Good judgment, adaptability, and the ability to think quickly during changing or challenging conversations.

• Goal-oriented mindset with the ability to consistently meet or exceed monthly performance expectations.

• Strong attention to detail with the ability to accurately follow and consistently apply established policies and procedures.

• Previous experience in customer service, collections, financial services, mortgage operations, debt settlement, or another related customer-facing environment is preferred, but not required. Candidates with strong transferable skills are encouraged to apply.

• Previous debt settlement negotiation, back-end collections, or recovery collections experience is a plus.

• Mortgage processing or operations experience is also a plus.

*This job description does not include every duty or responsibility. This is just a general description and subject
to change at the supervisor's discretion.

This is not a contract of employment. Everyone is responsible for reading and complying with all duties,
requirements, and responsibilities contained herein, and any subsequent revisions.

Americor is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on
race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any
other protected characteristic as outlined by federal, state, or local laws.